Frequently Asked Questions
Short answers to the questions that come up before every order.
How long will my order take?
From order to doorstep, 4–9 business days. Tracking arrives when the carrier first scans the label.
How much is shipping?
Free above $149.00; a single $19.99 charge below it.
Do you ship outside the United States?
We do not ship abroad. Every US state and served territory is covered.
Can I collect my order from the shop?
Web orders ship. If you want it today, the shop at 205 W 38th St, Ground floor, New York, NY 10018, United States is open Open daily: 08:00–23:30..
What can I pay with?
Pay with cards and more, Card, WeChat Pay, Airwallex – Express Checkout, Klarna and Afterpay. We never see or keep a full card number.
Can I return something?
Yes, provided it is unused and within 30 days. See the Refund and Returns Policy.
How quickly are refunds issued?
5–7 business days from receipt at our end, then a day or two at your bank.
Can I cancel an order?
As long as it is unpicked, yes — call it 12 hours on a working day.
Is my card safe?
The card form is hosted by our payment provider and is PCI DSS compliant.
How do I reach a person?
Email or phone: [email protected] (1 business day) and (551) 314-8817 (Open daily: 08:00–23:30.).
Still stuck?
Bike shop
205 W 38th St, Ground floor, New York, NY 10018, United States
Phone: (551) 314-8817
Email: [email protected]
Hours: Open daily: 08:00–23:30.