Refund and Returns Policy
Bike Shop Center accepts returns on unused goods for a full month and says clearly what it cannot take back.
The window
The clock runs 30 days from delivery. A note to [email protected] is all it takes.
Condition we can accept
- Unused, seals unbroken, tags attached.
- Packaged as supplied where that packaging shields the item.
- Nothing left behind: parts, fixings, manual.
What we cannot take back
- Goods in used or installed condition.
- Items where a hygiene or safety seal has been broken.
- Bespoke, cut or mixed products.
- Gift cards and stock marked final sale.
Who pays the return postage
- If the fault is ours — prepaid label, nothing to pay.
- If the choice is yours — you pay the return, and the original shipping is not refunded.
Refunds
Within 5–7 business days of the item landing back with us, the refund is sent to the original method.
We notify you by email as soon as the refund is on its way.
Exchanges
Buy the replacement whenever you are ready and return the original — we refund it when it arrives.
Faulty goods
Where a product fails, the manufacturer’s warranty governs, and we handle the process rather than sending you to them.
Where to send it
Bike shop
205 W 38th St, Ground floor, New York, NY 10018, United States
Phone: (551) 314-8817
Email: [email protected]
Hours: Open daily: 08:00–23:30.
Please wait for a return confirmation email before shipping anything back, so we can match your parcel to your order.